Privacy Policy rjbett

Introduction and Scope of This Policy

rjbett (hereinafter referred to as "we", "our platform" or "rjbett") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy describes how we collect, process, use, disclose and protect your personal information when you use our website at https://rjbett.org and all related services.

This policy applies to all users who access our platform, including those who register as members, those who only browse our website, and those who communicate with our customer support team. By using the rjbett platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy.

Information We Collect

In operating our online gambling platform, rjbett collects various types of personal information depending on how you interact with our services. The following are the main categories of information collected:

Account Registration Information

When you register an account at rjbett, we collect your full name, date of birth, email address, mobile phone number, account password (stored in encrypted hash form) and residential details for identity verification purposes.

Identity Verification Information

As part of the Know Your Customer (KYC) process required by our licensing body, we may request a copy of your identity documents such as your Identity Card (MyKad), passport or other statutory documents for identity verification and fraud prevention purposes.

Financial Transaction Information

To process your deposits and withdrawals, we record details of the payment methods used, including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH), along with transaction history. Full card numbers or sensitive payment details are not stored on our servers.

Usage and Technical Data

We automatically collect technical information including IP address, browser type and version, device operating system, pages visited, session duration, cookie information and other log data related to your activity on our platform.

Communication Information

If you contact our customer service team via Live Chat or email, we retain records of those communications for ongoing support and service quality improvement purposes.

Purposes for Using Personal Information

rjbett uses collected personal information solely for legitimate and necessary purposes, including:

• Processing account registrations, verifying identity and managing player accounts securely.
• Processing and verifying deposit and withdrawal transactions through available payment methods.
• Providing effective 24/7 customer service in Malay and English via Live Chat and email.
• Complying with legal obligations and regulations set by our international licensing body, including Anti-Money Laundering (AML) and KYC requirements.
• Protecting the platform from fraud, account manipulation and other unlawful activity.
• Analysing usage patterns for technical improvement and platform user experience purposes.
• Sending important notifications related to accounts, transactions and policy changes.
• Identifying and supporting players who may need assistance related to responsible gambling.

Disclosure of Information to Third Parties

rjbett does not sell, transfer or disclose your personal information to third parties except in the following limited and specific circumstances:

Trusted Service Providers

We work with selected and trusted third-party service providers to assist in operating our platform, including payment processors, identity verification service providers and technology infrastructure. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.

Legal Obligations

We may disclose your personal information when required to do so by law, court order or a legitimate request from a competent authority, including for the purposes of financial crime investigation or AML regulatory compliance.

Protection of Rights and Safety

Information may be disclosed to protect the rights, property or safety of rjbett, our players or the public, where there is a reasonable need to do so under applicable law.

Data Security and Protective Measures

The security of your personal information is a priority for rjbett. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers.
• Storage of passwords in hashed format using modern cryptographic algorithms — the original password is never stored.
• Strict internal access controls, where only authorised staff may access players' personal data in accordance with their job requirements.
• Regular security audits to identify and address system vulnerabilities.
• Transaction monitoring procedures to detect suspicious activity in real time.

While we make every effort to protect your data, no system can guarantee absolute security. We encourage you to play your part in protecting your account by using a strong password and not sharing your login information with anyone.

Use of Cookies and Tracking Technologies

The rjbett platform uses cookies and similar tracking technologies to improve functionality and user experience. The types of cookies used include:

Strictly Necessary Cookies

These cookies are required for basic platform functions to work properly, such as maintaining your login session and storing language preferences. They cannot be disabled without affecting the core functionality of the website.

Performance and Analytics Cookies

We use these cookies to collect statistical data on how players interact with our platform, to help us improve its performance. Data collected is in aggregate form and cannot directly identify individuals.

Functional Cookies

These cookies allow the platform to remember your preferences such as display settings and frequently used game selections, so you do not need to reset them each time you log in.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect your experience using the rjbett platform.

Your Rights Regarding Personal Data

As a rjbett player, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right of Rectification: You may request the correction of information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Object: You may object to the processing of your personal data in certain circumstances, particularly for direct marketing purposes.
• Right to Restriction of Processing: You may request that we limit the way we process your data in certain situations.
• Right to Data Portability: You may request your data in a machine-readable format in circumstances permitted by law.

To exercise any of the rights above, please contact our customer service team via Live Chat or submit a request through our support email. We will process your request in accordance with applicable legal requirements.

Data Retention Period

rjbett retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations. Generally:

• Active account information is retained for as long as your account remains active and for a set period after account closure to meet legal requirements.
• Financial transaction records are retained for the period required by financial laws and applicable AML regulations.
• Communication records with the customer support team are retained for reference and service quality improvement purposes.
• Anonymised analytical data may be retained longer for statistical and platform improvement purposes.

Once the relevant retention period has ended, your data will be securely disposed of using methods that ensure it cannot be recovered.

Changes to This Privacy Policy

rjbett reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes will take effect when the updated version is published on our website with a new effective date.

For significant changes, we will endeavour to provide appropriate notice to registered players through the communication channels available to us. We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we protect your information.

Your continued use of the rjbett platform after any changes to this Privacy Policy is considered your acceptance of those changes. If you do not agree with any changes, you should stop using our platform and contact us to close your account.

Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, the rjbett customer service team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available 24/7 directly on our platform, in Bahasa Melayu and English.
• Email: [email protected]

We are committed to addressing every privacy-related enquiry thoroughly and within a reasonable time. Our team is ready to help you understand your rights and how we fulfil our responsibilities regarding data protection.